Johnson & Johnson
A week or so ago, I realised that the same ingredients that have recently been shown to give rise to Benzene in soft drinks, are also present in the shampoo my kids use. I decided to write to the makers. That in itself was hard, as there was no email address or website listed on the product, and search as much as I could for a site in the UK I was stumped. I eventually wrote a message via the US website and the experience I had as a customer was appalling.
To send a message via the US site, you must provide details of your state, and age (why on earth do they need that?) and the initial response I had was so impersonal it must have surely been generated by a machine. Anyway - you can follow the saga here:
http://www.trulyresponsible.org/cosmetics-etc/shampoo/johnsons-junior-easy-combing-shampoo/
2 Comments to “Johnson & Johnson”
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On March 19th, 2006 at 7:15 am
Simon,
Keep up the good work rendering transparent these supply chains. It’s a fascinating saga-in-the-making
Daniel
On March 19th, 2006 at 9:01 am
Thanks Daniel,
I’m really finding it very revealing, (or not) dicovering just how little these big companies are willing to tell me (us).
I remain convinced that those that are transparent will prevail, and those that choose not to say anything will ultimately loose the trust of consumers.
I found your blog fascinating too.
Simon